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Client Services Manager
Looking for a truly interactive career with a fast-growth company? TIG Global is the market leader in developing dynamic websites and innovative Internet-marketing strategies for the hospitality industry – with a diverse portfolio that spans premier hotels and resorts throughout the world. As a result of continued growth and expansion, we are currently seeking Client Services Managers – highly personable, intelligent individuals who will oversee the design, implementation, analysis, and reporting of client programs/projects. Excellent oral and written communication skills are absolutely essential, as you will be interacting one-on-one with clients on a daily basis – as well as sales, systems, and operations staffs.
Primary Responsibilities
- Develop and sustain strong relationships with client decision-makers, by maintaining steady, meaningful dialogue to assess client needs and satisfaction and foster retention
- Manage the lifecycle of website development and ongoing maintenance, by collaborating with creative, technical, and client teams to fulfill client needs.
- Provide intelligent analysis and reporting of online web analytics through assembly and delivery of monthly reports.
- Facilitate email-marketing campaigns, to drive incremental revenue, increase brand awareness, and improve customer loyalty.
- Maintain proactive management and consistent communication with sales team and clients; gather product feedback, customer needs, and overall improvement recommendations; and work with production team to ensure that all client needs are met.
Successful Candidates will have:
- Minimum of three years interactive/online agency experience is preferred
- History of successful strategic customer account/client management and development, preferably within the hospitality industry
- Strong project management, problem solving, and organizational skills
- Excellent analytical skills and ability to translate analysis of complex data into meaningful information
- Experience creating and delivering presentations to key clientele
- Ability to adapt and work efficiently in a rapidly changing dynamic environment, willingness to be an active participant in a team environment, and ability to manage multiple simultaneous projects
- Ability to manage day-to-day responsibilities with minimal supervision
- Outstanding customer relationship skills, with ability to grow and retain accounts, build relationships, and quickly spot and communicate potential risks and issues
- Excellent oral and written communication skills, proficient presentation skills, and strong organizational, analytical and problem solving skills
- Highly self-motivated, energetic, and positive self-starter
Requirements
- BA/BS degree in marketing, communications or a related field
- Three to five years of account management experience with online media or in an agency environment.
- The ability to handle multiple tasks simultaneously and thrive in an independent work environment.
- Strong time management and interpersonal skills.
- Desire and ability to work in a team environment.
- Excellent written and verbal communication skills.
- A high level of self-motivation required.
- Proficiency in MS Word, Excel, and PowerPoint.
- Knowledge of interactive web strategies – such as SEO, SEM, and email marketing – a plus.
- Experience in the hospitality industry a plus.
Salary to commensurate with experience.
We are an energetic and dynamic 100-person company with an aggressive, team-based approach to growth. If you think this atmosphere might be for you, we would love to meet you!
Please submit your resume, cover letter, and salary requirements to careers@TIGglobal.com. Please use job code “CSM” in the subject of your email.
No relocation available. EOE/M/F/D/V. To learn more about TIG Global, LLC, please visit our web site at www.TIGglobal.com.
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