Client Services Manager

• Develop and sustain strong relationships with client decision-makers, by maintaining steady, meaningful dialogue to assess client needs and satisfaction and foster retention
• Manage the lifecycle of website development and ongoing maintenance, by collaborating with creative, technical, and client teams to fulfill client needs.
• Provide intelligent analysis and reporting of online web analytics through assembly and delivery of monthly reports.
• Facilitate email-marketing campaigns, to drive incremental revenue, increase brand awareness, and improve customer loyalty.
• Maintain proactive management and consistent communication with sales team and clients; gather product feedback, customer needs, and overall improvement recommendations; and work with production team to ensure that all client needs are met.

• Minimum of three years interactive/online agency experience is preferred
• History of successful strategic customer account/client management and development, preferably within the hospitality industry
• Strong project management, problem solving, and organizational skills
• Excellent analytical skills and ability to translate analysis of complex data into meaningful information
• Experience creating and delivering presentations to key clientele
• Ability to adapt and work efficiently in a rapidly changing dynamic environment, willingness to be an active participant in a team environment, and ability to manage multiple simultaneous projects
• Ability to manage day-to-day responsibilities with minimal supervision
• Outstanding customer relationship skills, with ability to grow and retain accounts, build relationships, and quickly spot and communicate potential risks and issues
• Excellent oral and written communication skills, proficient presentation skills, and strong organizational, analytical and problem solving skills
• Highly self-motivated, energetic, and positive self-starter

• BA/BS degree in marketing, communications or a related field
• Three to five years of account management experience with online media or in an agency environment.
• The ability to handle multiple tasks simultaneously and thrive in an independent work environment.
• Strong time management and interpersonal skills.
• Desire and ability to work in a team environment.
• Excellent written and verbal communication skills.
• A high level of self-motivation required.
• Proficiency in MS Word, Excel, and PowerPoint.
• Knowledge of interactive web strategies – such as SEO, SEM, and email marketing – a plus.
• Experience in the hospitality industry a plus.